VIRTUAL SALES REP: Turn Leads and Calls into Commission & Bonuses

• About Us: DEALER INTELLIGENCE provides essential Call Centre/BDC services to auto dealers. We improve outcomes for both consumers and businesses every day by facilitating hundreds of face-to-face meetings between prospective buyers and retail automotive sales teams.

  We have booked hundreds of thousands of appointments for dealerships throughout Canada since 2014, and we are growing to meet increasing demand here and abroad.

  Job Summary: As a Virtual Sales Representative, you will be the first point of contact for incoming retail automotive Sales Leads and Phone Calls. Connect with dozens of potential buyers every day by phone, email, and text message.

  Our ideal candidate:

  ·       Projects energy and empathy by phone; sounds credible, confident, and upbeat.

  ·       Is comfortable keeping data clean while juggling multiple dealer workflows and apps.

  ·       Is motivated to succeed in fast-paced, objective-driven, customer-facing environments.

  What You Get:

  ·       Full-time remote role with extended health benefits, competitive pay (Base + Uncapped variable: $42K–$75K+), and career growth opportunities.

  ·       Equipment provided (subject to return policy)

  Schedule & Location:

  ·       Rotating 8-hour morning/afternoon shifts (includes weekends & holidays)

  ·       Your office: Full-time Remote

  ·       HQ: Kamloops, BC

  What You’ll Do:

  ·       Respond to inquiries and convert leads, follow-ups, and no-shows into shown appointments via phone, text, and email.

  ·       Work closely with dealer personnel to facilitate smooth consumer experiences.

  ·       Metrics:

  • Convert 28% of all Phone Calls and Leads into Booked Appointments

  • Maintain a 65% Shown Appointment Rate

  • Achieve at least 50 Shown Appointments each month

  Tech & Tools

  ·       Dealer Intelligence and dealer-specific workflows, including:

  • Follow Dealer Intelligence and dealer-specific SOPs

  • Close leads from multiple sources (e.g. Autotrader, CarGurus, Phone, Chat)

  • Follow escalation/notification protocols

  • Update CRMs in real time; log notes in under 90 seconds

  ·       Platform:

  • Windows PCs

  • Google Workspace

  • Dealer Intelligence’s proprietary call-centre platform

  • Integrated Twilio communications interface

  • CRMs like Activix, DealerSocket, and DriveCentric

   

  What You Bring:

  ·       Must-haves:

  • Fluent English required, bilingualism an asset.

  • High school diploma or equivalent

  • 25 Mbps+ stable internet, hard-wired preferred.

  • Quiet home workspace

  ·       Nice-to-haves - Experience in one or more fast-paced roles such as:

  • Automotive Sales (e.g. OMVIC, AMVIC, VSA, etc.)

  • Finance/Business Office

  • Call Centre/Business Development Centre

  • Collections

  • Food service/waiting tables

  • Gaming

   

  We’ll train you on the tools, just bring your voice and your drive to succeed!

  Send resumes to: bbaker at dealerintelligence dot ca